559 episodes | 520K+ downloads

LATEST EPISODE

The Time to Win: Why Speed Matters with Jay Baer
Jay Baer The Time to Win: Why Speed Matters with Jay Baer Customer service isn’t a race, but speed matters. Quick issue resolution defines good service, boosting customer satisfaction and sales. Regardless of your industry, there are universal strategies to expedite service. Jay Baer shares his well-researched tips for improving the speed of service and achieving greater customer satisfaction. The Time to Win: Why Speed Matters Episode Summary Jay and Rich discuss the importance of responding to customer inquiries across various channels and the impact of speed and uncertainty on customer satisfaction. They also mentioned how technology, like Uber,...

RECENT PODCASTS