Posts Tagged: customer experience

How to Grow Your Business with Facebook Chatbots

Businesses are always looking for ways to cut costs and improve customer engagement, and chatbots have become the newest shiny object on the block that have filled the hole as an alternative way to engage conversationally with customers. More importantly, chatbots are available to companies of all sizes, so it allows the small guys to… Read more »

How to Improve Your Company’s Customer Experience – @jaybaer

For smaller businesses that don’t have the power of supply chains and distribution chains to always compete for the lowest prices, the next best way to compete in the online marketing realm is to concentrate on customer experience and customer service.  And yes, there is a difference. Knowing how to utilize your customer’s reviews of… Read more »