Speakers & Agenda

 

Speakers

Jay Baer

Digital marketing and online customer service are broken, and Jay Baer brings the repair kit.

Jay has created five multi-million dollar companies, and is the most retweeted person in the world among digital marketers.

He is the President of  Convince & Convert, a consulting firm that helps the world’s most iconic brands like The United Nations, Nike, 3M, and Oracle use technology to win new customers, and keep the customers they’ve already earned.

A New York Times best-selling author of five books, Jay is the host of the Social Pros podcast, part of his Convince & Convert podcasting network.

He’s also an avid tequila collector, and a certified barbecue judge

Topic: Hug Your Haters: How to Embrace Complaints and Keep Your Customers

Description: 
If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.

In this eye-opening presentation, Jay reveals brand-new, proprietary research into the Science of Complaints – why and where your customers complain, and how to turn customer service into a marketing advantage.

 

Rich Brooksthe-rich-brooks

Rich Brooks is founder and president of flyte new media, a web design and Internet marketing firm in Portland, Maine. His monthly flyte log email newsletter and web marketing blog cover topics such as search engine optimization, blogging, social media, email marketing, and building websites that sell. He is currently an Expert Blogger at FastCompany.com and a regular contributor at SocialMediaExaminer.com.

He is a nationally recognized speaker on entrepreneurship, internet marketing and social media. He is the “tech guru” on WCSH Channel 6’s evening news show, 207, and teaches web marketing and social media courses for entrepreneurs at the University of Southern Maine’s Center for Continuing Education.

Topic: Coming Soon!

Description: Coming Soon!