Speakers & Agenda

 

Speakers

Jay Baer

Digital marketing and online customer service are broken, and Jay Baer brings the repair kit.

Jay has created five multi-million dollar companies, and is the most retweeted person in the world among digital marketers.

He is the President of  Convince & Convert, a consulting firm that helps the world’s most iconic brands like The United Nations, Nike, 3M, and Oracle use technology to win new customers, and keep the customers they’ve already earned.

A New York Times best-selling author of five books, Jay is the host of the Social Pros podcast, part of his Convince & Convert podcasting network.

He’s also an avid tequila collector, and a certified barbecue judge

Topic: Hug Your Haters: How to Embrace Complaints and Keep Your Customers

Description: 
If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.

In this eye-opening presentation, Jay reveals brand-new, proprietary research into the Science of Complaints – why and where your customers complain, and how to turn customer service into a marketing advantage.

 

Rich Brooksthe-rich-brooks

Rich Brooks is founder and president of flyte new media, a web design and Internet marketing firm in Portland, Maine. His monthly flyte log email newsletter and web marketing blog cover topics such as search engine optimization, blogging, social media, email marketing, and building websites that sell. He is currently an Expert Blogger at FastCompany.com and a regular contributor at SocialMediaExaminer.com.

He is a nationally recognized speaker on entrepreneurship, internet marketing and social media. He is the “tech guru” on WCSH Channel 6’s evening news show, 207, and teaches web marketing and social media courses for entrepreneurs at the University of Southern Maine’s Center for Continuing Education.

Topic: Coming Soon!

Description: Coming Soon!

 

Roderick Russell

Roderick Russell is a professional sword swallower, stage hypnotist, speaker and adventurer, renowned for his exploration of what he calls “the fringe of human experience.” Dedicated to uncovering what makes us all extraordinary, he provides unique entertainment and unusual insights into human potential. He is the author and host of Remarkably Human Radio: The Art & Science of Being Remarkable. His exploits have been featured on the Discovery Channel, the Travel Channel, Ripley’s Believe It Or Not and the Guinness Book of World Records.

Topic: Coming Soon!

Description: Coming Soon!

 

Madalyn Sklar

Madalyn Sklar is the host of the #TwitterSmarter Twitter chat and podcast, and a weekly #SocialROI chat. She blogs, creates, speaks, and teaches courses at madalynsklar.com. A business coach, consultant, and Twitter marketing expert, Madalyn is a real force to be reckoned with. She’s known for being the #1 social media influencer in Houston, a city of more than 2 million. She’s been founding communities since 1996.

Topic: Building Your Influence with Twitter Chats

Description: Coming Soon!

 

Jodi Flynn

Jodi Flynn is the Founder of Women Taking the Lead, a podcast and community of ambitious entrepreneurial women who want to go BIG. She works with women who are already successful but have not yet achieved the level of success they want to achieve. Jodi helps her clients set priorities, get organized, in action and overcoming obstacles so they can achieve their biggest goals with ease. She became an Amazon bestselling author with the release of her book, Accomplished: How to Go from Dreaming to doing.

Topic: The Dirty Secrets of Podcasting Nobody Tells You

Description: Coming Soon!

 

Heather Jackson

Heather has over 20 years’ experience in sales and marketing, with a specialty in online and social media marketing. She has owned 2 small business of her own and has been a lifetime volunteer for various non-profits. She is a professional and enthusiastic speaker who enjoys helping small businesses achieve their goals with a focus on engaging customers, growing sales, increasing ROI, and driving repeat business and customer loyalty.

Topic:  Coming Soon!

Description: Coming Soon!